Rental Terms and Cancellation Policy Version: 2026-10-09.1 Locos Rentals SL · NIF/CIF B21650700 Calle Dinamarca 1, 03183 Torrevieja, Alicante, España locosrentals@gmail.com · +34 611 888 051 Registro Mercantil de Alicante, sección 8, hoja A-198421, inscripción 1 (03/06/2025) These terms cover equipment rentals booked directly with Locos Rentals SL. They do not cover accommodation, property management or keyholding services. The booking summary identifies your items, accessories, dates, prices and deposit. This online edition incorporates the rental agreement supplied on 27 September 2026, with the consumer-rights safeguards below. Booking and payment Select items and dates, check availability, enter your details and choose the contract language: English, Spanish or Swedish. You can correct your selection and details before reserving. Reserving creates a temporary unpaid hold; the final payment button on Stripe places the paid order. The booking is confirmed when payment is successful and confirmation is issued. If payment cannot be matched to available equipment, contact us; amounts paid for a service we cannot provide will be refunded. Prices include IVA. Any delivery charge, payment due now, remaining rental balance and separate security deposit appear before payment. For bookings over €200, the displayed 20% reservation-payment option may be available; otherwise full advance payment applies. Any displayed balance is payable at pickup. Your contract copy and corrections The contract consists of your booking summary and the version of these terms you accept. We record that version, your chosen language and acceptance time. Spanish information is available alongside your chosen language. The confirmation email includes the accepted text as an attachment; a downloadable copy is also available with your booking. Keep that copy. Contact us promptly about errors. Changes are subject to availability and agreement; paying does not itself guarantee a later change. Pickup, return and security deposit Collect and return the equipment at the dates and times in your booking, at the shop unless delivery/collection has been agreed. Bring identification. The security deposit shown in the booking can be paid in cash or by card at pickup. The deposit is separate from the rental price and may be applied to justified damage, loss or late-return charges for which you are responsible. After return and inspection, any undisputed unused deposit must be returned without unjustified delay. Any deduction must be explained and supported; you may challenge it. A deposit is not a limit on liability for proven loss. Care and safe use You are responsible for the rented equipment and accessories during the rental period. Return them on time and in the condition received, allowing for normal wear. Tell us about existing defects at collection and report any breakdown, loss, theft or damage promptly. Always use the supplied lock when leaving a bicycle unattended. Do not ride down high pavements, kerbs or drops that can damage rims, wheels, forks or frames. Use the supplied helmet and, for water activities, the supplied life vest. Follow applicable traffic and safety rules and use the equipment only for its intended purpose. Stop using equipment that appears unsafe and contact us. Responsibility and damage assessment You are responsible for fines attributable to your conduct and for loss, theft or damage to the extent you are legally responsible. Charges must reflect justified repair or fair replacement cost, taking condition and value into account. Normal wear and defects for which you are not responsible are excluded. The schedule below identifies the stated charges; charges must remain proportionate to the actual loss and must not duplicate compensation. For other damage, the actual repair or replacement cost must be explained and supported. Nothing excludes liability that Locos Rentals must bear by law, including liability for its own acts, omissions or unsafe equipment. Late return and missing equipment The stated late-return rate is €5 per hour of delay for which you are responsible, subject to proportionality and mandatory consumer rights. Contact us as soon as a delay becomes likely. Being more than 24 hours late does not automatically establish total loss. Equipment that is actually lost, stolen or not returned may lead to a claim for its justified replacement value. Any recovered equipment, deposit or other compensation must be credited so that the same loss is not charged twice. Cancellation, no-show and early return We do not offer a voluntary cancellation/refund entitlement for a customer cancellation, no-show or early return. Reservation payments and other rental payments are non-refundable under that policy, except where mandatory law or our failure to provide the agreed service requires otherwise. This does not prevent you contacting us to request a change. Statutory withdrawal, refund and other consumer remedies take priority over this policy. No disproportionate cancellation penalty may be imposed. Statutory withdrawal where applicable Where a statutory right of withdrawal applies, you have 14 calendar days from conclusion of the service contract to notify us, without giving a reason. Send a clear statement to locosrentals@gmail.com or the postal address above before the period expires. You can use the model below but do not have to. Statutory exceptions may apply to qualifying leisure services reserved for a specific date or period; selecting dates alone does not remove rights for every type of equipment hire. If a right applies and you expressly request the service to start during that period, a lawful proportionate amount for service already provided may be payable after withdrawal. The right is lost after full performance only where the legal conditions, including your prior express request and acknowledgement, are met. Required refunds are made without undue delay and within 14 days of notification, using the same payment method unless otherwise agreed without a fee. Complaints, privacy and governing rules Contact us by email, telephone or post using the company details above. We acknowledge complaints with a reference or written record and respond as soon as possible within the applicable 15-day deadline. Consumer assistance is available through the OMIC and Generalitat Valenciana. Spanish law applies without removing mandatory protections or courts available to consumers. Personal-data processing and optional tracking are explained in our Privacy Policy and Cookie Policy; accepting these terms does not consent to advertising. Model withdrawal notice To Locos Rentals SL, Calle Dinamarca 1, 03183 Torrevieja, Alicante, España; locosrentals@gmail.com. I/we notify you that I/we withdraw from my/our contract for the following rental service: ____. Booking reference: ____. Contract date: ____. Customer name(s): ____. Customer address: ____. Date: ____. Signature(s), only if sent on paper: ____. Damage and loss schedule Amounts in euros, including applicable IVA. A replacement inner tube for you to fit is usually €5 for our standard tube. Shop puncture repair is usually €10, including a standard inner tube and labour. A more expensive tube may increase the price; we will confirm the price before supplying the tube or carrying out the repair. No automatic charge is made by this website. Replacement inner tube for self-repair: Usually €5 for a standard tube Shop puncture repair: Usually €10, including a standard tube and labour Damaged tyre (sidewall cut / unusable): €30 Bent wheel: €60; electric bicycle: €200 Basket lost or damaged: €20 Bike lock or key lost or broken: €20 Front OR rear light lost: €10 per light Helmet lost or damaged: €20 Excessive dirt, sand or mud requiring a deep clean: €10 Late return: €5 per hour, subject to the late-return section Equipment actually lost or not returned: Justified replacement value, subject to the missing-equipment section I have read and accept the rental terms, including the damage charges and the cancellation/refund policy, subject to my statutory rights. Separate early-start declaration: effective only when expressly selected at checkout. I expressly request the rental to start on the selected date even if an applicable 14-day withdrawal period has not ended. I understand that, where withdrawal applies, a proportionate charge may be due for service already provided and that the right is lost after full performance when the legal conditions are met.